We take seriously your awareness and concern about your own personal privacy interests.
How we collect and use (process) your personal information
KW.com collects data to operate effectively and provide you the best experiences with our headquarters, offices, and associates.
When you visit the Site, Keller Williams collects information about you and your browsing habits. The information we collect depends on the pages of our website you visit and what you do during your visit.
Keller Williams does not track your online activities over time and across third-party websites in order to provide targeted advertising.
For most of the browsing services on the Site, Keller Williams does not require your personal information. The data that we may collect can include the following. As mentioned before this depends on the pages of your website that you visit:
- Browsing information. Name of the domain and host from which you access the internet, the IP address of your computer, the type and version of the browser and operating system that you are using, web log data including the date and time you access our website, and the internet address of the website from which you linked to our site.
- Email information. Keller Williams may also use “message format” and “message open” sensing technologies to enable Keller Williams to recognize whether you have enabled your email program to receive HTML emails.
- Contacts and relationships. Through the forms that you fill out on this website you may be asked to provide your name, email address, telephone number and address.
Depending on your request other information may also be collected. It is your discretion and determination whether to provide such information.
Additionally, when you use the Site to search for a property, you may be directed to a website operated by a Keller Williams franchisee, and we may provide that Keller Williams office or real estate agent with the information you have provided (e.g. your contact information as provided by you, or the parameters of your search) in addition to information automatically collected about you (e.g. your browser type or operating system version).
Use of the Information
Keller Williams uses this information to respond to the legitimate interest of your requests, to provide you with information that Keller Williams thinks may be of interest to you, and to operate its business. Keller Williams may disclose your information to its affiliates, agents, and third-party vendors and service providers working on our behalf. Keller Williams has implemented technical measures to protect against the risks of unauthorized access to, erroneous disclosure of, and unlawful interception of Personally Identifiable Information (PII). You should know, however, that Keller Williams cannot fully eliminate such risks.
Additionally, Keller Williams may disclose part or all of a user’s personal information as required by law, when necessary to protect Keller Williams’s rights or property, or the rights of another user.
Keller Williams may disclose aggregated data and statistics in order to describe the Site to prospective partners, advertisers, and other third parties.
Message format and open sensing technologies are used and allows us to recognize whether you have opened our email messages. We can only detect this if you have enabled your email program to receive HTML emails.
Who We Share Your Personal Information With
Keller Williams shares this information with its licensed franchisees, and companies who provide services such as: email marketing, customer relationship management, information storage, data analytics, fraud prevention.
If you use the Site to inquire about a property or contact a real estate agent, broker or office, the information you have provided may be shared with a Keller Williams agent, broker or market center.
We may also disclose your information to law enforcement based on a legal requirement.
When and how we share information with others
The personal information Keller Williams collects from you is stored in one or more data stores hosted by Keller Williams or third parties located in the United States.
Keller Williams will access your personal data only in regards to Keller Williams and your business needs. Third parties do not have access to your personal information for any other intent other than cloud retrieval and storage.
Links to Third-Party Websites
When you click on links on the Site that take you to third-party website(s), you will be subject to the third parties’ privacy policies. Keller Williams cannot and does not accept responsibility for the content or actions of any third-party website(s). We encourage you to read the posted privacy statement of every site you visit, whether you are linking from our site or browsing on your own. When you visit the Site or other third-party websites via links on the Site, depending on your browser settings and/or configurations and/or the sites you visit, some third-party sites may collect information about your online activities and browsing habits. Keller Williams does not control the information these third parties collect about you and your online activities. Keller Williams is potentially liable in cases of onward transfer to third parties.
Transferring personal data from the EU to the US
In compliance with the Privacy Shield Principles, Keller Williams commits to resolve complaints about our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Keller Williams at email@example.com.
Keller Williams has further committed to refer unresolved Privacy Shield complaints to BBB EU PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information or to file a complaint. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.
Keller Williams is subject to the investigatory and enforcement powers of The Federal Trade Commission (FTC).
It is possible, under certain conditions, for individuals to invoke binding arbitration.
In addition to Keller Williams, the other covered entity that also adheres to the Privacy Shield Principles is KW Worldwide.
Data subject rights
You have the right to access your personal data and receive a copy of your personal data we are processing. You may also request that we delete your data or restrict data that we cannot maintain for a legitimate business need or legal obligation. You may make these types of requests at DSAR-KWW@kw.com with the specific access rights request and contact information clearly stated. Requests may be verified with the reported requestor.
You have the right under Privacy Shield to access, correct or delete your personal data.
Security of your information
To help protect personally identifiable information and the privacy of data that you enter and transmit when using this site, we maintain, technical, physical, and administrative safeguards. We test and update our security technology on an ongoing basis. We train our employees about the importance of the information confidentiality and maintaining the privacy and security of your information.
Data storage and retention
This Site is not designed or intended to collect information from children under the age of 13. In addition, Keller Williams does not knowingly collect information from children under the age of 13.
Keller Williams markets our products and services exclusively to adults. If you are younger than age 18, you may use our website only with the permission and involvement of your parents or guardian.
Changes and updates to the Privacy Notice
The last amended/update date is noted at the end of this policy.
Questions, concerns or complaints
In compliance with the EU-US Privacy Shield Principles, Keller Williams commits to resolve complaints about your privacy and our collection or use of your personal information. Should you have any questions or complaints about your privacy, please reach out to us at: firstname.lastname@example.org. You also have the right to make a complaint to your supervisory authority if you are not satisfied with our response to your complaint.